1. Introduction
Welcome to Milaan ERP. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud-based ERP and business management software.
By using Milaan ERP, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
We collect several types of information to provide and improve our services:
2.1 Personal Information
Information you provide directly to us when you:
- Create an account (name, email, phone number, company name)
- Subscribe to our services (billing address, payment information)
- Contact our support team (support tickets, communications)
- Participate in surveys or promotions
2.2 Business Data
Information you input into our system for business operations:
- Customer and supplier information
- Inventory and product data
- Transaction records and invoices
- Financial reports and GST data
- Employee information (if using HR module)
2.3 Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data (features used, time spent, clicks)
- Log files and error reports
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
To provide, maintain, and improve our ERP software and related services
Account Management
To create and manage your account, authenticate users, and process subscriptions
Customer Support
To respond to your inquiries, provide technical support, and resolve issues
Communications
To send service updates, security alerts, and important notifications
Analytics
To analyze usage patterns and improve our software features and performance
Security
To detect, prevent, and address fraud, security issues, and technical problems
4. Data Sharing & Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
4.1 Service Providers
We may share data with third-party service providers who perform services on our behalf:
- Cloud hosting providers (AWS, Google Cloud)
- Payment processors (for billing and subscriptions)
- Email service providers (for communications)
- Analytics providers (for usage insights)
4.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government or regulatory requests
- Protection of our legal rights
- Prevention of fraud or security threats
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement industry-standard security measures to protect your information:
Encryption
All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
Secure Infrastructure
Hosted on enterprise-grade cloud servers with 99.9% uptime
Access Controls
Role-based access and multi-factor authentication options
Regular Backups
Automated daily backups with disaster recovery procedures
Monitoring
24/7 security monitoring and intrusion detection systems
Security Audits
Regular security assessments and vulnerability testing
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Active Accounts: Data is retained while your account is active
- Closed Accounts: Data is retained for 90 days after account closure, then permanently deleted
- Legal Requirements: Some data may be retained longer to comply with tax, accounting, or legal requirements (e.g., GST records for 7 years)
- Backups: Backup copies are retained for 30 days and then automatically purged
You can request deletion of your data at any time by contacting our support team.
7. Your Rights
You have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you
Right to Rectification
Correct any inaccurate or incomplete information
Right to Deletion
Request deletion of your personal information
Right to Portability
Export your data in a structured, machine-readable format
Right to Object
Object to processing of your personal information
Right to Restriction
Request restriction of processing in certain circumstances
To exercise any of these rights, please contact us at privacy@milaanerp.com
9. Children's Privacy
Milaan ERP is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new policy on this page
- Updating the "Last Updated" date
- Sending an email notification to registered users
- Displaying an in-app notification
Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Phone
+91 7004983697
Address
DLF-PHASE III, GURUGRAM
Haryana 122002, India
Business Hours
Monday - Saturday
9:00 AM - 6:00 PM IST
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