Privacy Policy

1. Introduction

Welcome to Milaan ERP Solutions ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ERP software and services. We are committed to protecting your privacy and ensuring the security of your personal and business data.

2. Information We Collect

We collect information in several ways:

Personal Information:

• Name, email address, phone number
• Company information and business details
• Payment and billing information
• User account credentials

Business Data:

• Financial records and transactions
• Customer and vendor information
• Inventory and product data
• GST and tax-related information

Technical Information:

• Device information and browser details
• IP address and location data
• Usage patterns and system logs
• Performance and error data

3. How We Use Your Information

We use your information to:

• Provide and maintain our ERP services
• Process transactions and manage billing
• Provide customer support and technical assistance
• Send important updates and notifications
• Improve our software and services
• Ensure compliance with legal and regulatory requirements
• Protect against fraud and security threats

4. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for data transmission
• Advanced encryption for data storage
• Regular security audits and assessments
• Access controls and authentication systems
• Regular data backups and disaster recovery
• ISO 27001 certified security practices

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in these circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With trusted service providers under strict agreements
• In case of business transfers (with notice)

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing

7. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Business data is typically retained for 7 years as per Indian accounting standards, while personal data is deleted upon account termination unless legally required to retain.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie usage, please see our Cookie Policy.

9. Third-Party Services

Our service may integrate with third-party services for enhanced functionality. These services have their own privacy policies, and we encourage you to review them.

10. International Data Transfers

Your data is primarily stored and processed in India. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes via email or through our service. Your continued use of our services after such modifications constitutes acceptance of the updated policy.