Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website or use our ERP software. They help us provide you with a better experience by remembering your preferences and improving the functionality of our services.

2. Types of Cookies We Use

3. Essential Cookies

These cookies are necessary for the basic functioning of our ERP system and cannot be disabled:

• Session Cookies: Maintain your login session and user state
• Security Cookies: Protect against CSRF attacks and unauthorized access
• Authentication Cookies: Remember your login status and user preferences
• Load Balancer Cookies: Ensure consistent server routing

4. Functional Cookies

These cookies enhance your user experience but are not essential:

• Preference Cookies: Remember your dashboard layout, theme, and settings
• Language Cookies: Store your preferred language and locale
• Form Data: Remember form inputs to prevent data loss
• Feature Toggles: Remember your feature preferences

5. Analytics and Performance Cookies

We use these cookies to understand how you interact with our software and improve performance:

• Usage Analytics: Track feature usage and user journeys (anonymized)
• Performance Monitoring: Monitor page load times and system performance
• Error Tracking: Identify and fix technical issues
• A/B Testing: Test new features and improvements

Note: All analytics data is anonymized and aggregated. We do not track personal information for analytics purposes.

6. Third-Party Cookies

We may use third-party services that set their own cookies:

• Payment Processors: Secure payment handling
• CDN Services: Faster content delivery
• Support Tools: Customer support chat and help systems
• Integration Partners: Third-party software integrations

7. Managing Your Cookie Preferences

Browser Settings:

You can control cookies through your browser settings:

• Block all cookies (may affect functionality)
• Delete existing cookies
• Set preferences for future cookies
• Receive notifications when cookies are set

Our Cookie Settings:

We provide cookie management options within our application settings where you can:

• Enable or disable non-essential cookies
• View detailed cookie information
• Download your cookie data
• Reset all cookie preferences

8. Mobile App Cookies

Our mobile applications may use similar technologies to cookies, including:

• Local storage for offline functionality
• App preferences and settings
• Crash reporting and performance data
• Push notification tokens

9. Cookie Security

We ensure cookie security through:

• Secure Flag: Cookies transmitted only over HTTPS
• HttpOnly Flag: Prevents client-side script access
• SameSite Attribute: Protection against CSRF attacks
• Encryption: Sensitive cookie data is encrypted

10. Data Processing Legal Basis

Our legal basis for processing cookie data:

• Essential Cookies: Legitimate interest for service provision
• Functional Cookies: Your consent (can be withdrawn)
• Analytics Cookies: Your consent (can be withdrawn)
• Performance Cookies: Legitimate interest for service improvement

11. Changes to Cookie Policy

We may update this Cookie Policy to reflect changes in our practices or applicable laws. We will notify you of significant changes via email or through our service notifications.

12. Browser-Specific Instructions

Chrome:

Settings > Privacy and security > Cookies and other site data

Firefox:

Settings > Privacy & Security > Cookies and Site Data

Safari:

Preferences > Privacy > Manage Website Data

Edge:

Settings > Cookies and site permissions > Cookies and site data