Guided setup
We set up GST with you, not for you to figure out alone.
- GSTIN and business profile
- Bill series and formats
- Opening balances
Help from real people
GST support from people who know the software and the rules and explain both simply
Setting up GST in a new software can feel like a lot: GSTIN, HSN codes, bill series, e-invoice, e-way bills, return data. Our support team sets it up with you, answers questions on phone and WhatsApp, and helps your CA get the figures they need.
- Setup help included
- Phone and WhatsApp
- Hindi and English
Typical support requests
What customers ask us about most
Support
| Request | Usually | Resolved |
|---|---|---|
| Set up GSTIN and bill seriesDuring onboarding | Setup | Same day |
| Load HSN codes and rates for itemsFrom your Excel list | Setup | 1–2 days |
| E-invoice error: invalid GSTINCustomer GSTIN inactive | Billing | On the call |
| Export GSTR-1 data for the CAMonth-end questionShown step by step | Returns | On the call |
ChannelsPhone, WhatsApp, email
LanguagesHindi, English
Setup helpIncluded
Real people
WhatsApp
Screen-share
How we help
Good software still needs a person to call
Most GST questions are not really about the law. They are about doing the right thing in the software: which HSN code to use for an item, why an e-invoice was rejected, how to issue a credit note for a return, or where to find the figures your CA asked for.
If nobody answers those questions quickly, small mistakes pile up until the month-end return. That is when they become expensive.
Our support team helps you get GST right in Milaan ERP from day one. During setup, we configure your GSTIN, bill series and invoice format, and help import your items with HSN codes. After that, we are a phone call or WhatsApp message away for everyday questions, and we can share your screen to show you exactly what to do.
We are not a replacement for your CA. We make sure the data your CA receives is clean, complete and easy to use.
When support makes the difference
Situations where a quick answer saves a lot of trouble
These are the kinds of questions we help with every day.
-
“Which HSN code is this?”
Staff guess codes for new items, and the HSN summary in GSTR-1 ends up wrong.
Codes set up properly
We help load codes for your items from your list, and your CA can check them before billing starts.
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“Why was this e-invoice rejected?”
The error message is unclear and the truck is waiting.
Explained on the call
We read the error with you, fix the cause, and get the invoice through.
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“How do I bill this return?”
A customer returns goods, and the team cancels the original bill instead of issuing a credit note.
The right document
We show you how to issue a credit note so both your returns and the customer’s match.
-
“My CA needs the figures today”
Nobody knows which report to send.
Exports in minutes
We show you how to export GSTR-1, GSTR-3B and HSN figures in the format your CA uses.
Features
What our support includes
Help at setup, and help whenever you need it after that.
Data import
Bring your items and parties over cleanly.
- Items with HSN and rates
- Customers with GSTINs
- Suppliers and balances
Phone and WhatsApp
Talk to someone who knows the software.
- Hindi and English
- Screen-sharing when needed
- Follow-up until solved
Staff training
Short sessions for each role.
- Counter billing
- Purchases and returns
- Reports for owners
Help for your CA
Clean data, in the format they want.
- Return data exports
- Read-only login
- Answers to their software questions
Rule changes
When GST rules change, we help you update.
- Rate changes on items
- New fields on returns
- Format updates
How it works
What support looks like in your first month
From the day you sign up to your first return.
-
Welcome call Day 1
We set up your GSTIN, business details, bill series and invoice format, and plan the data import.
-
Data import Days 2–3
Your items, HSN codes, customers and suppliers are imported from Excel and checked with you.
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Training Week 1
Short sessions for billing staff, the store and the owner, each on the screens they use.
-
First month end Month 1
We walk you through exporting GSTR-1 and GSTR-3B figures and sharing them with your CA.
What we do and don’t do
Software support, not tax advice
Our team helps you use Milaan ERP correctly for GST: setting up codes and rates, issuing the right documents and producing the right reports. We explain the rules in simple words so the software makes sense.
Decisions about how your business should be taxed, like which rate applies to a new product, whether you qualify for a scheme, or how to reply to a notice, belong with your CA or tax adviser. We are happy to work alongside them.
Tip: GST rules change from time to time. This page explains them in simple words; for advice on your own case, please speak to your CA.
- Software setup and useAlways included.
- Explaining GST featuresIn simple language.
- Clean data for your CAExports and read-only access.
- Tax decisionsWith your CA or adviser.
- Notices and appealsWith your CA or adviser.
Pricing
Two simple ways to get started
GST billing and return reports are in every plan; e-invoicing, e-way bills and some advanced features are in the higher plans. Choose cloud to work from anywhere, or offline to keep everything on your own computer.
Offline desktop
from ₹8,999 one-time
Installed on your computer. Works without internet.
- Four plans, single PC to unlimited LAN users
- Data stays on your PC
- Optional yearly support & updates
Online cloud
from ₹12,999 per year
Use it on any computer or phone. Updates and backups included.
- Three plans, from 2 to 10 users
- Mobile app and daily cloud backup
- 14-day free trial
Prices are before 18% GST. Barcode billing, batch tracking, e-invoicing and multi-location features are in the higher plans. Need several users or GSTINs? Ask us for a quote. Compare all plans.
FAQ
Questions about support, answered.
Can’t find your question here? Message us and a real person will reply.
Talk to our team
Have a question right now? Send us a WhatsApp message.
Is setup help included?
Yes. We set up your GST details, bill series and invoice format with you and help import your items, customers and suppliers.
How do I reach support?
By phone, WhatsApp or email. For trickier questions, we can share your screen and show you what to do.
Which languages do you support?
Hindi and English.
Can you help my CA?
Yes. We can show your CA how to export the data they need, or set up a read-only login for them.
Do you give tax advice?
No. We help with using the software correctly for GST. Decisions about your tax position should be made with your CA.
What happens when GST rules change?
We help you update rates and settings, and explain any new fields or formats in simple words.
How much does Milaan ERP cost?
The offline desktop plan starts at ₹8,999 as a one-time payment and online cloud plans start at ₹12,999 per year, both before 18% GST. Features such as barcode billing, batch tracking, e-invoicing and multi-location are in the higher plans, so tell us what you need and we’ll suggest the right one. The cloud plans come with a free 14-day trial.
Is training available for new staff?
Yes. We run short training sessions for new staff on the screens they will use.
GST features
More GST features
GST set up right, with someone to call
Try Milaan ERP for 14 days. Our team will set up your GST details and import your items, free of charge.